SERVING HAMPTON ROADS, VA & NC
Customer Service Representative
Current Job Opportunities at BAY Crawl Space & Foundation Repair
BAY Crawl Space & Foundation Repair is the highest-rated company in our local industry—4.9 out of 5 stars from both customers and employees. We take exceptional care of our team and the homeowners we serve. At BAY, “Life’s a Breeze.”
The Role:
As our Customer Service Representative, you’ll be the friendly first point of contact for homeowners. You’ll manage incoming and outgoing calls, schedule inspections, support service requests, and handle a variety of administrative tasks that keep our office running smoothly. You’ll work closely with our General Manager, Office Manager, and Owner, receiving hands-on training so you can grow quickly in the role.
Key Responsibilities
- Answer and route multi-line phone calls with professionalism and warmth
- Schedule inspections and manage calendars
- Make outbound calls to new leads
- Assist with inbound service and support calls
- Perform general administrative and office support duties as needed
What We’re Looking For
- Strong customer service or front-desk experience
- Clear phone etiquette and multi-line phone system familiarity
- Solid computer and Microsoft Office skills
- Organizational ability, attention to detail, and typing proficiency
- Comfort with data entry, calendar management, and basic clerical tasks
Schedule & Compensation
- Monday–Friday, approximately 40–45 hours per week (normal business hours; exact schedule is flexible/negotiable)
- Starting pay: $18–$22 per hour + benefits and bonuses
- Significant upside: Quarterly profit-sharing bonuses typically range from $2,000–$3,000 every three months for high performers
Benefits
- Free snacks & drinks
- Health care assistance
- Paid holidays, paid time off, and paid birthdays
- Paid lunch
- Overtime pay
- IRA with company matching
- COVID & flu pay
- Quarterly profit-sharing bonuses
- Path for growth—we actively support team members who add value and take on more responsibility
How to Apply
Please submit your resume and a short note about your relevant skills or experience. We look forward to meeting people who want to join a high-performing, supportive team.
Job Category: Office
Job Type: Full Time
Job Locations: USA
APPLY FOR THIS POSITION
Crawl Space Problems
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Crawl Space Moisture
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Sloping Floors
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Sticking Doors
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Drywall Cracks
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Crawl Space Mold
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Foundation Settlement
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Crawl Space Wood Rot
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Damaged Insulation
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Cold Floors
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Flooring Problems
Guaranteed Solutions